bit877 is committed to handling your personal data with care, transparency and purpose. This Privacy Policy explains what information we collect, why we collect it, how it is used, and what rights you hold over your own data.
bit877 collects only the personal data necessary to operate your account, process transactions, verify your identity and comply with applicable regulatory obligations. We do not harvest data beyond those stated purposes.
All personal data held by bit877 is stored on secured servers with access controls, encryption at rest and in transit, and regular security assessments. We follow recognised industry-standard security practices to protect your information.
You have the right to access, correct, request deletion of and restrict the processing of your personal data. bit877 provides clear processes for exercising each of these rights, detailed in Section 8 of this Policy.
We do not sell your personal data. Where data is shared with third parties — such as payment processors and identity verification providers — it is limited to what those providers strictly require to deliver their service.
bit877 uses cookies and similar technologies for session management, security and limited analytics. Our Cookie section explains exactly what is used, why, and how you can manage your preferences within the Platform settings.
We will only send promotional communications if you have opted in to receive them. You may withdraw consent and unsubscribe at any time. Withdrawing marketing consent does not affect your account or the core services we provide to you.
This Privacy Policy ("Policy") is issued by bit877 ("the Platform", "we", "us", "our") and governs the collection, storage, use and disclosure of personal data relating to individuals ("User", "you", "your") who access or use the bit877 online sports betting and live casino platform, available at bit877.cam and any associated mobile applications or services.
bit877 serves players across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — as well as eligible players in other permitted jurisdictions. We recognise that users in Pakistan value data privacy and we are committed to handling personal information responsibly and transparently, regardless of where data protection legislation applies in your location.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together govern your use of bit877. In the event of any conflict between this Policy and another document, this Privacy Policy prevails in respect of data protection matters.
For the purposes of this Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including name, email address, device identifiers, IP address and financial details. |
| "Processing" | Any operation performed on personal data, including collection, storage, retrieval, use, disclosure, erasure or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing personal data — in this context, bit877. |
| "Data Processor" | A third party that processes personal data on behalf of bit877, subject to a data processing agreement. |
| "Consent" | A freely given, specific, informed and unambiguous indication of your agreement to the processing of your personal data for a defined purpose. |
| "KYC" | Know Your Customer — the identity and document verification process required for account registration and withdrawal processing. |
| "Cookies" | Small text files placed on your device by the Platform to facilitate session management, security functions and analytics. |
bit877 collects personal data through several channels: directly from you at the point of registration and account use; automatically through your interaction with the Platform; and from third-party service providers involved in identity verification or payment processing.
When you register an account on bit877, we collect:
To comply with applicable KYC obligations, we may collect:
When you make a deposit or withdrawal, we process transaction data including payment method references, transaction amounts in PKR or other supported currencies, transaction timestamps and payment provider identifiers. Payment method references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are recorded as contextual identifiers only. None of these providers endorse gambling or are affiliated with bit877.
We automatically collect the following data when you use the Platform:
If you contact bit877 support via email or live chat, we retain records of that correspondence, including the contents of messages and any attachments submitted. These records are used to resolve your query, improve support quality and comply with any applicable dispute-resolution obligations.
Where data protection legislation applies to the processing of your personal data, bit877 relies on one or more of the following legal bases:
| Legal Basis | Examples of Processing Activities |
|---|---|
| Contractual Necessity | Account registration, deposit and withdrawal processing, bet settlement, KYC verification required to fulfil our Terms & Conditions. |
| Legal Obligation | Anti-money laundering checks, regulatory reporting, fraud investigation, data retention required by applicable licensing conditions. |
| Legitimate Interests | Platform security monitoring, fraud detection, abuse prevention, system performance analytics, responsible gambling monitoring. |
| Consent | Sending promotional emails or push notifications about bit877 offers — where you have explicitly opted in to receive such communications. |
bit877 uses the personal data we hold for the following purposes:
To create and maintain your account, authenticate your identity at login, process deposits and withdrawals, settle bets, apply bonuses and provide access to all Platform features.
To verify your identity and age in accordance with our KYC requirements, to conduct anti-money laundering checks, and to meet any reporting obligations imposed by the operator's licensing framework.
To monitor account activity for indicators of problem gambling behaviour, to apply player-requested limits and self-exclusion instructions, and to comply with responsible gambling obligations under our operating licence.
To detect, investigate and prevent fraudulent transactions, multi-accounting, bonus abuse, unauthorised access attempts and other prohibited conduct as defined in our Terms & Conditions.
To analyse aggregated usage patterns, diagnose technical issues, test new features and improve the overall player experience — particularly on Pakistani mobile networks where performance optimisation is a priority.
Where you have given explicit consent, to send promotional emails, in-platform messages or push notifications about bit877 offers, cricket betting promotions, PSL seasonal markets and new product features. You may withdraw this consent at any time via your Account settings or by contacting support.
To respond to lawful requests from regulators, law enforcement agencies or courts with appropriate jurisdiction, and to defend or pursue legal claims where necessary.
bit877 does not sell, rent or trade personal data to third parties for their own marketing or commercial purposes. We may share data in the following circumstances:
We engage third-party service providers to assist with specific Platform functions, including payment processing, identity verification, cloud hosting, fraud detection and customer support tooling. These providers act as Data Processors under contractual agreements that restrict their use of your data to the specified service purpose only.
We may disclose personal data to our licensing regulator, law enforcement agencies, financial intelligence units or courts where we are legally required or permitted to do so. Such disclosures are made only to the extent required by the applicable legal obligation.
In the event of a merger, acquisition, sale of assets or corporate restructuring involving bit877, personal data held by the Platform may be transferred as part of that transaction. We will notify affected users of any such transfer and of any resulting changes to this Policy in advance, where required by applicable law.
bit877 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus a minimum of 5 years after account closure, or longer if required by the applicable licensing framework. |
| KYC verification documents | Minimum of 5 years from the date of account closure or last transaction, subject to regulatory requirements. |
| Financial transaction records | Minimum of 5 years from the date of the transaction. |
| Support communications | 3 years from the date of the interaction, unless the matter is subject to an ongoing dispute or legal proceeding. |
| Technical / usage logs | Up to 12 months, after which they are anonymised or deleted. |
| Marketing consent records | Duration of consent plus 3 years to evidence compliance with applicable rules. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identified individual.
Depending on the data protection laws applicable in your jurisdiction, you may hold some or all of the following rights in relation to personal data that bit877 holds about you. To exercise any of these rights, contact us at [email protected] with your registered username and a description of your request.
Request a copy of the personal data bit877 holds about you, along with information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your account. Some corrections require KYC re-verification.
Request deletion of your personal data, subject to our legal retention obligations. Data subject to regulatory retention periods cannot be deleted ahead of schedule.
Request that we limit processing of your data to storage only, pending resolution of an accuracy dispute or a pending objection.
Where processing is based on consent or contractual necessity, request a machine-readable export of the personal data you provided to us.
Object to processing carried out on the basis of legitimate interests, including direct marketing. Objecting to marketing will result in immediate opt-out.
bit877 uses cookies and similar tracking technologies to operate the Platform, maintain secure sessions, prevent fraud and understand how users interact with our pages. We do not use third-party advertising cookies or cross-site tracking pixels.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, CSRF protection, load balancing. Cannot be disabled without affecting Platform functionality. | Session |
| Functional | Remembering language preferences, account currency settings and responsible gambling limit display states. | Up to 12 months |
| Analytics | Aggregated, anonymised data on page performance and feature usage — used to improve Platform speed and UX, particularly for mobile users in Pakistan. | Up to 12 months |
You can manage or disable non-essential cookies through your browser settings or within the bit877 Platform settings panel. Note that disabling strictly necessary cookies will impair or prevent your ability to use the Platform, including secure login and session management. Clearing cookies will log you out of your current session.
bit877 is strictly an adults-only platform. We do not knowingly collect, store or process the personal data of any individual under the age of 18 (or the higher minimum age required by the applicable jurisdiction). If we become aware that an account has been registered by a minor, we will immediately suspend that account, void any transactions and securely delete the associated personal data.
Age verification is conducted as part of the KYC process. If you have reason to believe that a minor has accessed or registered on the Platform, please contact us immediately at [email protected].
bit877 and certain of its third-party service providers operate infrastructure located outside Pakistan. Personal data may therefore be transferred to and processed in countries other than your country of residence. Where such transfers occur, we take reasonable steps to ensure that an appropriate level of protection is applied to the data, commensurate with applicable data protection standards.
By using bit877, you acknowledge and consent to the transfer of your personal data to the countries in which we and our service providers operate, subject to the protections described in this Policy.
bit877 implements a range of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These include:
Whilst we take all reasonable steps to protect your data, no system connected to the internet can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for logging out of shared or public devices after each session.
The bit877 platform does not include links to third-party websites beyond those required for core platform functionality. To the extent that any such links exist, bit877 accepts no responsibility for the privacy practices or data handling standards of those third-party sites. This Policy applies only to the bit877 platform itself.
bit877 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, our operational practices or the services we provide. The "Last updated" date displayed at the top of this page will indicate when the most recent revision was made.
Where changes are material — for example, a change to the categories of data we collect or to the third parties with whom we share data — we will provide advance notice via email or a prominent in-Platform notification before the changes take effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
If you have any questions about this Privacy Policy, wish to exercise a data subject right, or need to report a privacy concern, please contact the bit877 data protection team:
Email: [email protected]
Please include your registered username, the nature of your request, and — for rights requests — sufficient information to allow us to locate and verify your account. We will acknowledge your request promptly and respond within the timeframe described in Section 8 of this Policy.
For responsible gambling enquiries, including self-exclusion or account closure for player protection reasons, please visit our dedicated Responsible Gambling page.
Our FAQ covers the most common account queries — from data rights and KYC verification to responsible gambling tools and withdrawal timelines. Pakistani players across Karachi, Lahore, Islamabad and beyond are welcome to get in touch.
By using bit877 you confirm you are 18+ and that online gambling is not prohibited in your location. Gambling involves risk — never bet more than you can afford to lose.